was first introduced through the 1934 Industrial Conciliation Act. In this study, questionnaires were administered to twenty managers, forty employee representatives and one hundred employees all drawn from different retail companies. Though it serves a very good purpose in resolving labour disputes, it has to be practised by qualified people with the necessary expertise and integrity. Recommendations This research recommends: That employers invest in the capacity building of employees on dispute resolution procedures. The advantages of this suggestion are many. Industrial organization and the law in the first decade of Zimbabwe independence. Labour Studies Journal, 29 (4. Consequently, there are many arbitration cases pending in the security industry in Zimbabwe, as was observed by Mariwo (2008).
However, the above notwithstanding, some scholars such as Trudeau (2002) argue that speed is a positive factor in the resolution of disputes. More than 50 of both employer and employee respondents also agreed that arbitration procedures were employed in resolving disputes in their respective organisations. This assumption is premised on the fact that the enforceability and validity of arbitrators decisions are reviewed by judges.
Thousand Oaks, CA, Sage Publications. However, their differences lay in their levels of understanding of the how to introduce proposal genre writing colleges procedures. Criteria for arbitration effectiveness, scholars have not had a unified measurement criterion for the effectiveness of an arbitration system. Permanent status guarantees continuity, fosters professionalism and leads to continuous improvement. Writing the qualitative dissertation: Understanding by doing. Descriptive research design is a scientific method which involves observing and describing the behaviour of a subject without influencing it in any way. It was observed by Falk-Moore that there are areas of social life that have the power to order their own sphere and operate in the shadow of state law. As Cheater (1991) notes, the motive behind the ICA was the states perception of conflict between labour and industrial capital. These provisions were enacted into the Labour Act with the intention of making arbitration achieve its goal of bringing final and binding resolution to labour disputes without involving the courts. Often, such a sample is convened under the auspices of a panel of experts (Trochim and Donnelly 2006). Areas that differ from jurisdiction to jurisdiction relate to the payment of arbitration costs and the timelines prescribed in the process. It is within this context that this paper is presented, the goal being to examine the effectiveness of the labour arbitration system in Zimbabwe.
The research further revealed that, though arbitration can serve a very good purpose as an alternative to costly and lengthy litigation, its effectiveness relies to a great extent on its flexibility and transparency as well as the qualifications, expertise and integrity of the people who preside. Most (60) of employee respondents pointed out that they did not understand the procedures well, and raised questions on whether, against this background, the process could achieve the desired ends. Wendy (2002) reveals that though there are various approaches used by different jurisdictions on the appointment of arbitrators, there are underlying similarities, particularly in the criteria employed. Section 2A subsection 1(f) of the Labour Act (28.01) provides that the purpose of the Act is: to advance social justice and democracy in the workplace by securing the just, effective and expeditious resolution of disputes and unfair labour practices. Whereas a slight majority of employers believed that the cost of arbitration was affordable, 71 of employee respondents believed that the cost was unaffordable and therefore prohibitive to arbitration accessibility. See the flowchart below. Other respondents from both the employer and the employee sides also pointed out the possibility of arbitrators lack of independence from improper influences. Data are the facts, figures and other materials, past and present, that serve as the basis for study and analysis.